Customer Success Engineer

Basic information

As the Customer Success Engineer you will be responsible for providing frontline customer support for our world classi vacation rental channel management platform. Working closely with the founders, you will develop and deliver best-in-class support to our growing list of vacation rental owners and managers. The ideal candidate is experienced in providing customer support for a cloud-based technology company. Very (very!) good written and verbal English skills, attention to detail, strong communication skills, and a customer-centric orientation are required.

Job Description

DESCRIPTION As the Customer Success Engineer you will be responsible for providing frontline customer support for our world classi vacation rental channel management platform. Working closely with the founders, you will develop and deliver best-in-class support to our growing list of vacation rental owners and managers. The ideal candidate is experienced in providing customer support for a cloud-based technology company. Very (very!) good written and verbal English skills, attention to detail, strong communication skills, and a customer-centric orientation are required. RESPONSIBILITIES Promote a “customer first” environment at all times. Become a Syncbnb platform expert. Bring customer support best practices, processes and solutions to Syncbnb, continuing to raise the bar for our best-in-class customer support initiatives. Proactively research, troubleshoot and escalate potential support issues. Adhere to Syncbnb’s workflows, ticketing system and team schedules to ensure product quality goals are met. Develop appropriate email templates, chat responses, phone agendas and best practices for timely responses that delight customers. Contribute to team goals for customer retention, growth and satisfaction. REQUIREMENTS Very (very!) good written and verbal English skills A minimum of 1 year experience in a customer-facing support role. Knowledge and experience in the vacation rental market a strong plus Strong organizational and analytical skills. Attention to detail. Critical thinking and proven complex problem solving skills required. Customer-first mentality; ability to empathize and build customer loyalty. Background in web design or web development is a plus. BENEFITS Lively startup environment with experienced co-founders. Stock options available for early employees. Take yourself to the next level by working with the best. Syncbnb is funded by 6 high profile tech investors and can offer the job security of large firms. Learn more about Syncbnb at www.syncbnb.com

Basic Requirements

• Very (very!) good written and verbal English skills
• A minimum of 1 year experience in a customer-facing support role.
• Strong organizational and analytical skills. Attention to detail.
• Critical thinking and proven complex problem solving skills required.
• Customer-first mentality; ability to empathize and build customer loyalty.

Good to have

• Knowledge and experience in the vacation rental market a strong plus
• Background in web design or web development is a plus.

Apply here.