{"id":3103,"date":"2017-12-06T15:06:21","date_gmt":"2017-12-06T15:06:21","guid":{"rendered":"https:\/\/peoplecert.wpengine.com\/getbusy\/?p=3103\/"},"modified":"2017-12-06T15:17:58","modified_gmt":"2017-12-06T15:17:58","slug":"service-management-coordinator-malta","status":"publish","type":"post","link":"https:\/\/www.hepis.gr\/getbusy\/en\/2017\/12\/06\/service-management-coordinator-malta\/","title":{"rendered":"Service Management Coordinator, in Malta"},"content":{"rendered":"<p>Service Management Coordinator, in BETCLIC EVEREST GROUP<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p>The Service Management Coordinator is responsible for providing a framework for service management including coordinating, monitoring and improving all service management activities across the IT department.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0<\/strong><strong>The main job functions of a Service Management Coordinator are:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Contributing towards the overall quality of all service management deliverables;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Designing, mapping, implementing and maintaining the most appropriate service level management and supplier management frameworks;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Being responsible for the design, operation and compilation of service management metrics and reports;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Analysing, reviewing and reporting performance results against the criteria established in contractual agreements;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Being responsible for the upkeep, configuration, and reliable operation of the internal ticketing system;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Overseeing the management of suppliers\u2019 contracts and also act as the consulting body responsible to monitor supplier performance;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Focus on managing communications across customers and IT to ensure that incidents are dealt with by priority and customer needs;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Managing and administrating the IT assets and applying appropriate tools, techniques and processes for administering them;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Responsible for the streamlining of internal processes and suggesting innovations to improve service delivery;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Ensuring that all systems support the knowledge management framework in an integrated fashion;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Supporting financial management activities such as procurement \/ invoicing processes and IT annual budgets for the IT department.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Please apply <a href=\"https:\/\/www.keepmeposted.com.mt\/betclic-everest-group-service-management-coordinator-27827\">here<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Service Management Coordinator is responsible for providing a framework for service management including coordinating, monitoring and improving all service management activities across the IT department.\u00a0<\/p>\n","protected":false},"author":2,"featured_media":2093,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[22],"tags":[],"class_list":["post-3103","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employment-en"],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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