{"id":904,"date":"2017-05-19T13:08:54","date_gmt":"2017-05-19T13:08:54","guid":{"rendered":"https:\/\/peoplecert.wpengine.com\/getbusy\/en\/?p=904"},"modified":"2017-08-04T12:38:37","modified_gmt":"2017-08-04T12:38:37","slug":"how-to-make-everyone-hate-you-on-email","status":"publish","type":"post","link":"https:\/\/www.hepis.gr\/getbusy\/en\/2017\/05\/19\/how-to-make-everyone-hate-you-on-email\/","title":{"rendered":"How to make everyone hate you on email"},"content":{"rendered":"<p>It&#8217;s not going to make you look good &#8211; it&#8217;s going to make everyone else in the office distrust you.<\/p>\n<p>That&#8217;s the finding of research into the pernicious &#8220;cc effect&#8221;, carried out by a professor of management studies at Cambridge University&#8217;s Judge Business School.<\/p>\n<p>David De Cremer has looked into the emotional undergrowth of office email traffic.<\/p>\n<p>When people keep copying in a manager, it doesn&#8217;t create &#8220;transparency&#8221;, says Prof De Cremer, but feeds a &#8220;culture of fear&#8221;.<\/p>\n<p>But what about the other unspoken evils of office email clogging up your inbox?<\/p>\n<ul class=\"story-body__unordered-list\">\n<li class=\"story-body__list-item\"><strong>&#8220;I am here, really&#8221;:<\/strong><span class=\"Apple-converted-space\">\u00a0<\/span>This is where email is used to tell colleagues near and far that you&#8217;re actually at work. A random sharing of a document could do the trick, with a few words of insightful comment that show you&#8217;re really on the case. There&#8217;s also the &#8220;midnight express&#8221; version, sending round an email when everyone else with any sense is in the pub or their pyjamas.<\/li>\n<li class=\"story-body__list-item\"><strong>Ego-mail:<\/strong><span class=\"Apple-converted-space\">\u00a0<\/span>Just as there are people who interpret the word &#8220;meeting&#8221; as an invitation to share a few recent career highlights, there are colleagues who see email as purpose-made for shameless self-promotion. These can be managers on the make, as well as underlings with naked, attention-seeking ambitions. But it&#8217;s so obvious that, er, everyone starts emailing about it.<\/li>\n<li class=\"story-body__list-item\"><strong>BCC:<span class=\"Apple-converted-space\">\u00a0<\/span><\/strong>This is the WMD of email, invisible but potentially massively destructive. And if anyone finds out you&#8217;re using these underhand tactics, it will be self-destructive too.<\/li>\n<li class=\"story-body__list-item\"><strong>To X or not to X?<\/strong><span class=\"Apple-converted-space\">\u00a0<\/span>How do you sign off an email? These are the questions that feed our online anxiety. If someone sends a work email with a big X at the end do you send one back? And if you don&#8217;t, does it make you look rude and uptight? There are also people who sign off just with a single initial, like the monogram of an electronic monarch. According to Prof De Cremer, the type of sign-off most likely to get a response is, &#8220;With thanks in advance&#8221;. Polite but expectant.<\/li>\n<li class=\"story-body__list-item\"><strong>Taking the credit:<\/strong><span class=\"Apple-converted-space\">\u00a0<\/span>Watch out for the email that&#8217;s really a land-grab of everyone else&#8217;s work. They&#8217;ll be written in management-speak more slippery than eels in engine oil. Or else there is the passive-aggressive dig at someone else&#8217;s difficulty. So sorry.<\/li>\n<li class=\"story-body__list-item\"><strong>That thing they saw on Facebook:<\/strong><span class=\"Apple-converted-space\">\u00a0<\/span>They thought it was hilarious and had to email everyone in their address book. You&#8217;re thinking this is cringemakingly dull. And they keep sending more. But what do you say? Is there such a thing as anti-social networking? Employ the wordless shrug of a single character: &#8220;!&#8221;<\/li>\n<li class=\"story-body__list-item\"><strong>Short measures:<\/strong><span class=\"Apple-converted-space\">\u00a0<\/span>Email at work is part of a hierarchy, with distribution lists like small maps of power, and there is a theory that the length of emails is related to the power relationship between the senders. The minion sends in a long essay and the boss writes back in a handful of terse words. So keep it short to keep ahead.<\/li>\n<li class=\"story-body__list-item\"><strong>The disaster that still makes you wince years later:<\/strong><span class=\"Apple-converted-space\">\u00a0<\/span>There&#8217;s no escaping it. It happens as though Fate has its own irresistible send button. You&#8217;ve just sent an email about the person you&#8217;re slagging off to the person you&#8217;re slagging off. This overshadows all other minor indiscretions such as sending to Reply All and telling the entire building about why you can&#8217;t go to a leaving party. And it&#8217;s even worse than failed sincerity, such as an email I had recently: &#8220;Dear [blank], Hope all is well with you at [blank].&#8221; It makes you feel so special.<\/li>\n<li class=\"story-body__list-item\"><strong>The baffling non-responder.<\/strong><span class=\"Apple-converted-space\">\u00a0<\/span>This is the shark in the water of email. You&#8217;ve sent something pretty direct and then you wait. Maybe they missed it, so you come up with another excuse to re-send. And nothing. What does it mean? Are they really there? The mid-conversation non-responders are even weirder. They ask you a question, you reply to open up the exchange and then total radio silence. Hello?<\/li>\n<li class=\"story-body__list-item\"><strong>Thanks, not sorry, is the hardest word.<\/strong><span class=\"Apple-converted-space\">\u00a0<\/span>How do you respond to a congratulatory email from a boss? You get an electronic pat on the back and are feeling a warm glow of appreciation. But then it strikes. What do you say back? Is it a gruff &#8220;thanks&#8221; of muted recognition. Or a launchpad for that other brilliant idea you&#8217;ve been nurturing? But would that look too needy? And now the spontaneity of the moment has passed. They might not even see the reply now&#8230; And that&#8217;s when you accidentally send a blank reply. You&#8217;ve snatched defeat from the jaws of victory. Another person to avoid in the corridor.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Source: <a href=\"https:\/\/www.bbc.com\/news\/business-39704997\">bbc.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Stop before you copy your boss into that email.<\/p>\n","protected":false},"author":2,"featured_media":905,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[23],"tags":[],"class_list":["post-904","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-career-en"],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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