Service Management Coordinator, in BETCLIC EVEREST GROUP

The Service Management Coordinator is responsible for providing a framework for service management including coordinating, monitoring and improving all service management activities across the IT department.

 The main job functions of a Service Management Coordinator are:

• Contributing towards the overall quality of all service management deliverables;

• Designing, mapping, implementing and maintaining the most appropriate service level management and supplier management frameworks;

• Being responsible for the design, operation and compilation of service management metrics and reports;

• Analysing, reviewing and reporting performance results against the criteria established in contractual agreements;

• Being responsible for the upkeep, configuration, and reliable operation of the internal ticketing system;

• Overseeing the management of suppliers’ contracts and also act as the consulting body responsible to monitor supplier performance;

• Focus on managing communications across customers and IT to ensure that incidents are dealt with by priority and customer needs;

• Managing and administrating the IT assets and applying appropriate tools, techniques and processes for administering them;

• Responsible for the streamlining of internal processes and suggesting innovations to improve service delivery;

• Ensuring that all systems support the knowledge management framework in an integrated fashion;

• Supporting financial management activities such as procurement / invoicing processes and IT annual budgets for the IT department.

Please apply here